VIAAS FAQs
We have compiled a list of Frequently Asked Questions about the growing VIAAS product and brand. Answers to many of your questions can be found below. If you do not find what you are looking for, please send us a note about it.
View All Features FAQs
Q) What are the current Production features?
A)
- Access from any modern browser supporting FLASH version 10, providing IntelEvent navigation with BarView, DashView, ThumbNailView.
- Access from any browser through universal VIAAS at m.viaas.com, providing event navigation, and live or archived video.
- Live Streaming (GO LIVE)
- Realtime image pop for efficient status monitoring
- High quality 720x480 ultra-wide dynamic range color video capture at 20fps in day mode
- Black and white full spectrum (normal and IR lighting) video capture at 8fps in night mode
- IntelEvent capture based on intelligent object tracking.
- Selectable day, night, or automatic capture modes.
- Configurable motion masking.
- Strong stream encryption and digital signature on all video and images.
- Bandwidth Shaping when a valid MicroSD card is installed.
- Cloud based data archiving
- High quality video and image download in MP4 and JPEG format.
- Zero configure network connection.
- Configuration Sets for one click optimization of special usage scenarios.
- Exposure configuration to allow areas to be ignored by auto-exposure
- Camera on/off for privacy control
- Realtime bandwidth usage display
- Camera status tracking and display
- Weekly camera status summary reports
- Interactive video enhancement tools
View All Installation FAQs
Q) How do I install VIAAS?
A) Plug a VIAAS camera into a Power over Ethernet connection. The camera will automatically use your broadband connection to communicate with VIAAS. Log into your account and watch your video. It really is that easy.
The VIAAS cameras are Power over Ethernet (PoE) devices. Power comes over the Ethernet cable itself, so there is only one connector. The cable is normal - any Ethernet cable will work - but you need a PoE port. You can make a regular Ethernet connection into a PoE connection with an injector or PoE switch. We sell these in the store or you can get one at most computer equipment retailers.
Mounting the camera is covered in video or text. We include a good zoom lens and a camera mount for both drop ceilings and screwmount.
View All Analytics FAQs
Q) Video over the Internet can be pretty slow, how does VIAAS make video analysis over the Internet actually work?
A) Using a patented technology called IntelEvents, VIAAS cameras capture representative images as well as video of every important object that passes the camera. The images are aggressively compresssed so viewing them requires very little bandwidth. Most of the real-time interaction between camera and service, and between service and user interface, is accomplished through these smaller images. Very little data has to be moved around until you select the video segment you want to look at. And moving very little data makes it practical over almost any connection.
View All Connection FAQs
Q) How much bandwidth does a VIAAS Camera need?
A) During normal operation VIAAS records video data in small, short spurts, and only when important activity occurs in that location. Without Bandwidth Shaping, or when you are live streaming, this data is immediately transmitted over the broadband connection. VIAAS Camera One video is less than 380kbps, so the minimum required bandwidth to support streaming is 380kilobits/second.
With Bandwidth Shaping (which needs a microSD Card installed), the small video segments are uploaded slowly at a low target bandwidth. In almost every video monitoring situation there is a whole lot of nothing going on. The average bandwidth a camera needs is REALLY low - we set the cameras up at 30kbps (yes, 30 kilobits per second) and they rarely have to go above that in normal operation.
A single Camera One needs 380kbps minimum, which it will use occasionally. With Bandwidth Shaping, the same connection will support 8 to 12 cameras (if you are dedicating the link to the cameras).
View All Requirements FAQs
Q) Do I need a special server or are there any other hardware requirements?
A) No. All you need to do is install your cameras in the location you desire and VIASS will automatically find them for you. No server, no complications, just video intelligence.
View All Plans FAQs
Q) How does the 30 days free work?
A) Every VIAAS camera comes with 30 days of free Service. The camera gets this plan automatically when it first connects, you do not have to do anything. Sometime during the 30 days, you need to pick the plan you will be using and attach any required billing information. At the end of the 30 days the camera will convert over to the plan you have selected.
