VIAAS Support

Tuning VIAAS IntelEvents™

VIAAS IntelEvents™ use intelligent motion capture to only record video when something happens. It works quite well in most circumstances, but it is deliberately tuned to make sure it does not miss things. You can help filter events and make VIAAS easier to use by doing some tuning.

VIAAS provides you two tools for tuning the motion detection - masking and sensitivity. Click on SETTINGS on the camera control, and then on the Detailed tab in the setting screen. Click EDIT to modify your settings.

The Motion Sensitivity slider lets you change the approximate object size VIAAS will track. When you click on it, a box will appear on the screen to give you a sense of how big a thing will trigger an IntelEvent. Note only the size of the box matters, not whether it is tall or wide. You can adjust the sensitivity either by moving the slider or dragging the lower right hand corner of the box. As you can see, the default is pretty aggressive.

The EDIT MASK button launches the mask editing panel. It is a simple, interactive paint program to allow you to draw and erase the mask. The upper controls select the size and shape of the brush or eraser. The lower controls manage which mask you are drawing on. Currently there are only exclusion masks (what you color over will be ignored), but we are in the process of adding privacy masking and others. When you are done, make sure to save to activate your mask on the camera.

Tuning

If you are getting snapshots of nothing, carefully watch the video for a few events to see what is happening. You will usually see some pretty obvious change at the point where the camera icon appears. If you watch a couple, you can usually figure out what the IntelEvent is firing on. It is usually something like a light wash from a car driving by or a lighting change from a door opening. You can filter these by placing a motion mask on the wall or ceiling that is washed. It may also be something large moving in the background, potentially outside a window, and again masking works well.

You may be getting snapshots of something you don't want tracked, for example a picture of every car going by on the street outside your door. You can often fix this with masking. If not, sensitivity can work. If neither approach gives you the right filter, try zooming or repointing the camera a little to make the foreground activity occupy more of frame or to better separate for ground and background

If none of these help, contact support and we can work through it with you.